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The RealReal Frequently Asked Questions
How do you get a discount code on The RealReal?
The RealReal offers discount codes through email sign-ups, with new members receiving a $25 welcome credit. Popular codes include HABITS for $100 off and WELL for $25 off. First Look membership ($12/month) provides early access to sales and member-exclusive secret sales. Visit Luxe Digital Privileges at https://privileges.luxe.digital for daily updated verified discount codes.
How do you redeem a The RealReal promo code?
To redeem a promo code at The RealReal, add items to your cart and proceed to checkout. Look for the "Promo/Gift Code" box below your order summary, enter your coupon code, and click "Apply" to update your order total. Note that many products are excluded from additional discounts.
Does The RealReal let you stack coupons code?
No, The RealReal does not allow stacking multiple promo codes. Only one promo code can be applied per order, and attempting to enter a second code will override the first. However, you can typically combine a promo code with store credit, referral credit, or gift cards.
Does The RealReal offer free shipping?
The RealReal ships domestic orders via UPS, UPS/SurePost, OnTrac, and DHL eCommerce. There is an additional $5 fee for orders shipped to Hawaii and Alaska. International orders ship via UPS Worldwide Expedited and DHL Express to over 60 countries. Check Luxe Digital Privileges at https://privileges.luxe.digital for current shipping promotions.
Can you get a student discount code with The RealReal?
No, The RealReal does not currently offer student or educator discounts. Students can still save through the $25 new member welcome credit, general promotional codes, and the rewards program. Check Luxe Digital Privileges at https://privileges.luxe.digital for current available discounts.
Does The RealReal have a rewards program?
Yes, The RealReal has a rewards program with special promo codes available only to members. They also offer First Look Membership for $10-12 per month, providing 24-hour early access to over 10,000 new arrivals daily before standard shoppers, plus access to member-exclusive sales and significant advantages in securing rare designer items.
More About The RealReal
The RealReal Shipping & Delivery
The RealReal ships domestic orders via UPS, UPS/SurePost, OnTrac, and DHL eCommerce. International orders ship via UPS Worldwide Expedited and DHL Express to over 60 countries. There's a $5 additional fee for Hawaii and Alaska shipments. International orders may be subject to import taxes and customs duties (customer's responsibility). For current shipping promotions, visit Luxe Digital Privileges.
The RealReal Return Policies
Returns must be requested within 14 days of in-store purchase or original shipment date, and items must be returned within 21 days. Items NOT eligible for return include handbags, swimwear, luggage, beauty products, items sold at 40% or more off original list price, As Is condition items, and final sale items. Online returns use a prepaid shipping label for $11.95. In-store returns have a $6.95 restocking fee unless making another purchase.
The RealReal Payment Options
The RealReal accepts Visa, American Express, MasterCard, Discover, and PayPal. All major payment methods are processed securely through their checkout system. For more payment information and current offers, visit Luxe Digital Privileges.
The RealReal Financing Options
The RealReal accepts Affirm financing as a payment option, allowing customers to split purchases into installments. They also accept other buy now, pay later options including Afterpay financing and Zip financing. Select your preferred financing option at checkout to set up a payment plan for eligible purchases.
The RealReal Student Discounts
The RealReal does not currently offer student or educator discounts. Students can save through the $25 new member welcome credit, general promotional codes, the rewards program, and seasonal sales on authenticated luxury goods. Check Luxe Digital Privileges for current verified student offers.
The RealReal New Customer Discounts
The RealReal offers new customers a $25 welcome credit when creating an account. This $25-50 credit can be applied to your first purchase and can typically be stacked with current coupon codes for larger first-purchase discounts. Email subscribers receive first order promo codes as a welcome bonus. Visit Luxe Digital Privileges for current new customer offers.
The RealReal Referral Discounts
The RealReal offers referral programs for both buyers and sellers. When your friend consigns an item worth $200 or more, you both receive a $150 off discount code. For sellers, when your referral consigns items with a listed price over $200 that are approved, you and your referral each earn a $100 reward. Go to TheRealReal.com and click "Refer a Friend" to participate.
The RealReal Sales & Offers
The RealReal regularly offers sales with up to 75% off top designer pieces. First Look members ($12/month) receive 24-hour early access to new arrivals and member-exclusive secret sales throughout the year. They run seasonal promotions including special offers for first-time sellers (e.g., $100 credit for consigning items $200+). Visit Luxe Digital Privileges for daily updated deals.
The RealReal Trade-In Offers
The RealReal operates a comprehensive luxury consignment platform. You can consign (payment when items sell, 20-70% commission), trade for site credit (upfront payment +5% bonus), or sell directly (upfront payment via direct deposit). Most products sell within 30 days with commission up to 90%. They offer in-home pickup, in-store drop-off, and direct shipping options. All items are authenticated by experts before listing.